Back to Course Information

Course Description

It has been estimated that 30% to 80% of all resumes/applications contain false information. References either do not have or are reluctant to share employment information for fear of slander/libel suit. Drug testing is easy to defeat by temporary abstinence, polygraphs are already illegal for the private sector and psychological tests are banned in several states with federal legislation pending. Record checks are limited to those information needs for which records exist - often not the case with many critical information needs.

Yet, in this age of negligent hiring/retention litigation, fiscal restraint and demands for greater productivity and ethical behavior, the need for accurate hiring information - at a reasonable cost - has never been greater.

  • Learn how to recognize the signs of verbal, vocal, and visual behavior occurring during selection interviews as they relate to the widespread problems of exaggeration, fabrication, minimization, omission, and deceptive denials.

  • Develop interviewing techniques that encourage accurate information particularly when the applicant perceives that candor could lead to disqualification.

  • Refine the ability to discuss critical but sensitive topics (dismissals, integrity, substance abuse, etc.) in ways that do not offend or alienate candidates.

  • Reduce selection time and costs while improving the quality of information necessary to make accurate hiring decisions.